Hotel Guest CRM Specialists

Turn First-Time Guests Into Loyal Regulars.

A Guest CRM built only for hotels — every guest you've ever hosted in one place, with automated WhatsApp, email and SMS campaigns that keep your hotel top of mind and bring them back, again and again.

One Profile Per Guest WhatsApp, Email & SMS Birthday & Festival Wishes More Repeat Bookings
Birthday Wish
Sent automatically
5th Stay
Booked again
AS
Aritra Sen
VIP Kolkata · Guest since 2023
5
Stays
₹52k
Lifetime
Aug 14
Birthday
+91 70037 66531 · WhatsApp opted-in
aritra.sen@email.com
Repeat Guest Sea View Anniversary · Aug Books Direct
Next: Birthday Offer · 14 Aug
Auto-sends 20% off code on WhatsApp
The Guest You Forgot

You Worked Hard To Win Them. Then You Lost Touch.

5–7×

more expensive to acquire a brand-new guest than to bring back one who already loved their stay.

70%+

of guests never hear from the hotel again after checkout — so the next trip, they book a competitor.

Scattered

guest details sit in WhatsApp chats, booking emails and registers — never in one place you can actually use.

Stay Connected

A Guest List Is Not A Relationship.

Anyone can store a phone number. The hotels guests return to are the ones that remember them — a warm welcome before arrival, a thank you after, a wish on their birthday, a nudge when it's been a while.

Your Guest CRM keeps that bond alive automatically, so every stay leads to the next one.

Before Arrival
A warm welcome message with check-in details & add-ons.
After Checkout
A thank-you note and a gentle review request.
On Their Birthday
A personal wish with a little gift — a discount just for them.
When It's Been A While
A "we miss you" win-back offer to spark the next booking.
They Book Again
A returning guest — direct, loyal and worth far more.
Everything In One Place

Know Every Guest. Reach Every Guest.

From the first booking to the fifth return, your CRM remembers it all — and acts on it for you.

Unified Guest Profiles

Every contact, stay, preference and conversation in a single profile per guest.

Smart Segments

Group guests by stays, spend, city, season or tags — and target each one differently.

Bulk Campaigns

Broadcast an offer to a whole segment over WhatsApp, email or SMS in a few clicks.

Automated Journeys

Pre-arrival, post-stay and win-back messages that send themselves at the right moment.

Birthdays & Anniversaries

Personal wishes — with a special offer — sent automatically on the day that matters.

Insights & Tracking

See who opened, who booked and which campaigns actually fill rooms.

Campaigns That Bring Them Back

The Right Message, To The Right Guest, At The Right Time.

Send it once or schedule it to run forever — on the channel your guests actually read.

One Composer For Every Campaign.

Pick an audience, choose WhatsApp, email or SMS, write your message — or start from a ready template — and hit send. Schedule it as a one-off blast or a campaign that repeats on its own.

  • Bulk broadcasts to any segment in a few clicks
  • Periodic & recurring campaigns on autopilot
  • Personalised with each guest's name & details
  • Live open, click & booking tracking
New Campaign
WhatsApp Email SMS
AudienceRepeat Guests · Kolkata 1,240
Template🎂 Birthday Offer
ScheduleOn birthday · 9:00 AM
Hi Aritra 🎂 Happy Birthday from all of us at Riverside Inn! Here's 20% off your next stay — use code BDAY20. We'd love to host you again 🙏
Sending to 1,240 guests Send

Birthday & Anniversary

Auto-sent wishes with a personal offer on their special day.

Festival Greetings

Diwali, Eid, New Year — seasonal wishes that keep you top of mind.

Bulk Offers

Broadcast a flash deal or package to a whole segment at once.

Periodic Newsletters

Recurring updates on what's new, set once and sent on schedule.

Win-Back Lapsed Guests

A "we miss you" nudge to guests who haven't stayed in a while.

Review Requests

Ask happy guests for a Google or OTA review at the perfect moment.

Why Loyalty Pays

Guests Who Come Back, Spend More

+40%

Lift In Repeat Direct Bookings

62%

Average WhatsApp Campaign Open Rate

5–7×

Cheaper To Retain Than To Acquire

1

Unified Profile For Every Guest

Based on early results across our current hotel partners. Updated quarterly.

Your Next Booking Is A Guest You've Already Made Happy.

Message our expert on WhatsApp and we'll set up a Guest CRM that keeps your guests coming back.

Talk To An Expert →