1. Introduction And Acceptance
Welcome to 360 Hotel Solutions. These Terms & Conditions describe the rules and responsibilities that apply when you access or use our website, software, platform, products, services, support, integrations, and related hospitality growth solutions.
360 Hotel Solutions is owned, operated, and managed by Think Hat Business Solutions. References to "360 Hotel Solutions", "we", "us", and "our" mean Think Hat Business Solutions acting through the 360 Hotel Solutions brand, product, website, platform, and related services.
By accessing or using 360 Hotel Solutions, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree, please do not use 360 Hotel Solutions.
2. License And Permitted Use
Subject to these Terms & Conditions and any proposal, invoice, agreement, subscription plan, or service scope accepted by you, we grant you a limited, non-exclusive, non-transferable, revocable license to use 360 Hotel Solutions for your hospitality business needs.
- You may use the platform and services only for lawful business purposes connected to your hotel, resort, homestay, villa, guest house, serviced apartment, banquet property, or hospitality business.
- You may not copy, modify, reverse engineer, distribute, resell, sublicense, lease, or commercially exploit any part of 360 Hotel Solutions without prior written consent from Think Hat Business Solutions.
- You may not use 360 Hotel Solutions to interfere with systems, violate laws, infringe rights, send abusive content, or misuse third-party platforms connected to the services.
3. Products And Services Covered
These terms apply to all products, services, and solutions offered under 360 Hotel Solutions, including but not limited to hotel websites, booking engines, WhatsApp AI Automation, Guest CRM, PMS, POS, Channel Manager, OTA Management, Google Hotel Center, SEO, Google Ads, social media marketing, reputation management, influencer marketing, support, consulting, onboarding, and related integrations.
Specific products or services may also be governed by separate proposals, service descriptions, commercial terms, payment terms, onboarding documents, or written agreements. If there is a conflict, the more specific written agreement or accepted proposal will apply to that scope.
4. User Accounts And Access
Some features may require a user account, login, dashboard, admin access, or third-party platform access. You are responsible for maintaining the confidentiality of account credentials and for all activity under your account.
- You must provide accurate and current account, billing, property, and contact information.
- You must ensure that only authorized team members access your account or connected systems.
- You must notify us promptly if you suspect unauthorized access, credential compromise, or misuse of your account.
5. Client Responsibilities
To deliver services effectively, we may require information, approvals, content, credentials, platform access, brand assets, hotel policies, pricing, inventory, room details, tax details, payment setup, OTA access, Google access, social media access, or other operational inputs from you.
You are responsible for the accuracy, legality, ownership, and completeness of information, content, images, rates, offers, policies, and credentials you provide. Delays in providing required inputs may affect project timelines, campaign performance, software configuration, or service delivery.
6. Fees, Payments And Billing
Fees, subscription charges, setup charges, renewal charges, service retainers, advertising budgets, third-party costs, and other commercial terms will be communicated through proposals, invoices, agreements, or written communication.
- You agree to pay applicable fees and taxes according to the agreed payment schedule.
- Third-party costs such as ad spend, payment gateway charges, domain costs, hosting, software subscriptions, marketplace fees, SMS/WhatsApp charges, or OTA/platform charges may be billed separately or paid directly by you.
- Delayed or failed payments may result in suspension, restriction, or termination of services, subject to applicable agreements and prior communication where reasonable.
7. Intellectual Property
The 360 Hotel Solutions brand, website, platform, software, interface, design, workflows, content, documentation, templates, code, graphics, icons, service structure, and related intellectual property are owned by Think Hat Business Solutions or its licensors and are protected by applicable intellectual property laws.
You may not reproduce, copy, sell, distribute, modify, or use any part of 360 Hotel Solutions except as permitted under these Terms & Conditions or with explicit written permission.
Materials, logos, photographs, property information, and content provided by you remain your responsibility. By providing such materials, you grant us permission to use them for service delivery, website development, marketing setup, automation, integrations, and related work for your business.
8. Third-Party Services And Integrations
360 Hotel Solutions may integrate with or link to third-party services, including OTAs, Google products, Meta platforms, payment gateways, WhatsApp providers, hosting providers, analytics tools, CRM tools, PMS/POS systems, channel managers, domain providers, email/SMS tools, and other external platforms.
We are not responsible for third-party service availability, pricing, policies, data handling, outages, approvals, account restrictions, platform changes, API changes, or performance. Your use of third-party services may be subject to their own terms and privacy policies.
9. Marketing, Advertising And Performance
For SEO, Google Ads, social media marketing, influencer marketing, reputation management, OTA strategy, and other growth services, we work to improve visibility, enquiries, bookings, and performance. However, results can vary based on market conditions, seasonality, competition, property quality, pricing, availability, reviews, campaign budgets, platform policies, and guest behavior.
Unless expressly agreed in writing, we do not guarantee specific rankings, ad results, booking volume, revenue, occupancy, lead volume, platform approvals, or influencer outcomes.
10. Service Availability And Changes
We aim to provide reliable products and services, but we do not guarantee that all features, websites, dashboards, integrations, or third-party services will be uninterrupted, error-free, or available at all times. Maintenance, updates, security work, third-party outages, internet issues, or force majeure events may affect availability.
We may improve, modify, replace, suspend, or discontinue features, services, workflows, pricing, or integrations where necessary for product improvement, security, compliance, business reasons, or third-party platform changes.
11. Limitation Of Liability
To the maximum extent permitted by law, Think Hat Business Solutions shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of revenue, loss of profits, loss of data, loss of bookings, business interruption, reputational harm, or third-party platform issues arising from use of or inability to use 360 Hotel Solutions.
Our total liability, where legally permitted, will be limited to the amount paid by you to us for the specific service giving rise to the claim during the period directly relevant to the claim.
12. Confidentiality And Data
Both parties may receive business, technical, operational, pricing, credential, guest, or strategy information that is confidential. Each party agrees to handle confidential information responsibly and use it only for the purpose for which it was shared.
Personal information is handled according to our Privacy Policy. You are responsible for ensuring that any guest, customer, employee, or business data shared with us is collected and shared lawfully.
13. Termination Or Suspension
We may suspend or terminate access to services if you violate these Terms & Conditions, fail to pay applicable fees, misuse the platform, breach third-party rules, provide unlawful content, or create security, legal, operational, or reputational risk.
You may stop using our services according to the terms of your accepted proposal, subscription, invoice, or written agreement. Certain obligations such as payments due, confidentiality, intellectual property restrictions, data handling, and limitation of liability will continue after termination.
14. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of India. Subject to applicable law, courts located in Kolkata, West Bengal, India will have jurisdiction over disputes arising from or related to these Terms & Conditions or your use of 360 Hotel Solutions.
15. Modification Of Terms
Think Hat Business Solutions reserves the right to update, modify, or replace these Terms & Conditions at any time. The updated version will be posted on this page with the revised "Last Updated" date. Your continued use of 360 Hotel Solutions after changes are posted means you accept the updated terms.
16. Contact Us
If you have questions about these Terms & Conditions, please contact us using the details below.