1. Introduction
At 360 Hotel Solutions, we value client satisfaction and aim to provide a clear, professional experience across our software, hospitality growth platform, onboarding, support, digital marketing, and hotel operations services.
This Refunds & Cancellations policy explains how refunds, cancellations, renewals, annual maintenance, and related service payments are handled for 360 Hotel Solutions. References to "360 Hotel Solutions", "we", "us", and "our" mean Think Hat Business Solutions acting through the 360 Hotel Solutions brand, product, website, platform, and services.
2. Trial Period And Evaluation
Where a trial, demo, consultation, pilot access, or evaluation period is offered, it is intended to help you understand the features, workflows, integrations, and suitability of 360 Hotel Solutions before purchasing a paid license, subscription, package, or service.
- You are encouraged to review the platform, service scope, pricing, onboarding requirements, and expected deliverables carefully before making payment.
- Our team is available during the trial or evaluation phase to answer questions and help you understand whether the solution fits your property requirements.
- Proceeding with payment after evaluation indicates your satisfaction with the selected product, package, subscription, or service scope.
3. Payments, Activation And Service Start
Once payment is made and the license, subscription, onboarding, implementation, campaign setup, support plan, or service work has been activated or started, refunds will not be provided unless explicitly agreed in writing by Think Hat Business Solutions.
Activation may include account creation, software access, website work, booking engine setup, WhatsApp automation setup, CRM configuration, PMS/POS configuration, channel or OTA setup, Google Hotel Center work, digital marketing campaign setup, strategy work, content work, support access, or any other agreed service activity.
4. Refunds After Activation
Payments made for activated licenses, subscriptions, implementation, onboarding, setup, custom work, support, retainers, consulting, marketing management, or other services are generally non-refundable.
- No refund will be issued only because the client changes their mind after payment and activation.
- No refund will be issued for delays caused by missing client approvals, incomplete information, unavailable credentials, third-party account restrictions, or non-response from the client side.
- No refund will be issued for business outcomes affected by market conditions, seasonality, pricing, availability, competition, property quality, guest behavior, OTA rules, ad platform policies, or third-party service changes.
5. Renewals And Annual Maintenance
Our refund policy does not apply to renewals, annual maintenance charges, support renewals, subscription renewals, hosting renewals, license renewals, or ongoing service retainers after they have been billed, paid, or activated.
Please review the renewal amount, service period, inclusions, exclusions, and billing terms before making payment. Renewal payments confirm your acceptance of the continued service period and related charges.
6. Cancellations
You may request cancellation of future subscriptions, retainers, or ongoing services according to the terms in your accepted proposal, invoice, agreement, service scope, or written communication with us.
- Cancellation of an active service does not automatically create a refund for amounts already paid, services already started, or costs already committed.
- Any unpaid dues, committed third-party costs, lock-in periods, notice periods, or minimum billing periods mentioned in the accepted commercial terms will remain payable.
- After cancellation, access to related services, support, dashboards, campaign management, integrations, or software features may be suspended or terminated according to the applicable service terms.
7. Third-Party Costs
Certain services may involve third-party costs that are paid directly by you or paid through us on your behalf. These may include advertising spend, payment gateway charges, domain costs, hosting, SSL, WhatsApp or SMS charges, email tools, OTA or channel tools, marketplace/platform fees, influencer payments, content production costs, or other external service charges.
Third-party costs are non-refundable once paid, consumed, committed, activated, or billed by the third-party provider. Third-party refund rules, if any, are governed by the relevant provider's own policies.
8. Duplicate Payments Or Billing Errors
If a duplicate payment, incorrect charge, or billing error occurs, please contact us with the transaction details. We will review the matter and, where the claim is valid, process an adjustment, credit, or refund as appropriate.
Refunds approved for duplicate payments or confirmed billing errors may be processed through the original payment method or another method determined by us, subject to payment gateway timelines, banking timelines, and verification requirements.
9. How To Request Assistance
If you have concerns about a payment, renewal, cancellation, activation, or service scope, please contact our support team as early as possible. Include your property name, invoice or transaction details, product or service purchased, payment date, and a short description of the issue.
We review requests case by case and aim to respond with clarity. Any exception to this policy must be confirmed in writing by Think Hat Business Solutions.
10. Changes To This Policy
Think Hat Business Solutions may update or modify this Refunds & Cancellations policy from time to time. The updated version will be posted on this page with the revised "Last Updated" date.
11. Contact Us
If you require assistance with refunds, cancellations, renewals, or billing, please contact us using the details below.