1. Introduction
This Privacy Policy describes how Think Hat Business Solutions, the company that owns, operates, and manages 360 Hotel Solutions, collects and handles personal information. References to "360 Hotel Solutions", "we", "us", and "our" mean Think Hat Business Solutions acting through the 360 Hotel Solutions brand, website, product, and related services.
By using the 360 Hotel Solutions website, contacting us, requesting a demo, subscribing to our communications, or using our products and services, you acknowledge that you have read this Privacy Policy.
2. Information We Collect
We may collect personal information and business information depending on how you interact with us and which services you use.
- Contact information: name, email address, phone number, designation, company name, and communication preferences.
- Property and business information: hotel, resort, homestay, villa, guest house, serviced apartment, or banquet property details, including property name, location, website, OTA links, room inventory, service requirements, and operational context.
- Account and platform information: usernames, passwords, access roles, account settings, and other credentials used to access our platform or connected services.
- Payment and billing information: billing details, invoices, payment status, transaction references, and information required to process payments, renewals, refunds, and cancellations.
- Usage and technical data: IP address, browser type, device information, pages visited, referring URLs, interaction events, cookie identifiers, and analytics data.
- Communication data: emails, phone calls, WhatsApp messages, contact form submissions, chat logs, support tickets, feedback, and demo requests.
- Service data processed for clients: data required to operate website forms, booking engines, WhatsApp AI Automation, Guest CRM, PMS, POS, Channel Manager, OTA Management, Google Hotel Center, advertising, SEO, reputation management, and other hospitality growth services.
3. How We Use Personal Information
We use collected information for legitimate business, operational, contractual, marketing, and legal purposes, including to:
- provide, operate, maintain, and improve 360 Hotel Solutions products and services;
- build and manage hotel websites, booking engines, WhatsApp AI Automation, Guest CRM, PMS, POS, Channel Manager, OTA Management, Google Hotel Center, SEO, Google Ads, social media marketing, reputation management, and influencer marketing services;
- respond to enquiries, support requests, demo requests, feedback, and business communications;
- process proposals, onboarding, subscriptions, billing, invoicing, payments, renewals, refunds, and cancellations;
- personalize service recommendations and improve user experience;
- measure website usage, campaign performance, product performance, and service effectiveness;
- protect our systems, prevent fraud, troubleshoot issues, and maintain security;
- comply with applicable laws, regulations, tax requirements, contractual obligations, and lawful requests.
4. How We Protect Your Information
We use reasonable technical, organizational, and administrative safeguards to protect personal information from unauthorized access, alteration, disclosure, loss, misuse, or destruction. These safeguards may include access controls, secure storage, encrypted transmission where appropriate, password protection, system monitoring, and periodic reviews.
No internet-based system can be guaranteed to be completely secure. If you believe your information or account access has been compromised, please contact us immediately.
5. Cookies And Similar Technologies
Our website may use cookies, pixels, tags, and similar technologies to improve browsing experience, remember preferences, analyze website usage, measure marketing performance, and support advertising or retargeting campaigns. You can control or disable cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.
6. Advertising And Analytics Partners
We may work with advertising, analytics, search, social media, payment, communication, hosting, and technology partners. These partners may collect or receive information through cookies, tracking pixels, conversion tags, APIs, or other integrations when you interact with our website, ads, or services.
Third-party partners process information according to their own privacy policies. We encourage you to review the privacy policies of platforms such as Google, Meta, payment gateways, communication tools, and other integrated service providers.
7. Third-Party Websites And Integrations
Our website and services may contain links to third-party websites or use third-party integrations, including payment gateways, maps, hotel platforms, OTA platforms, social media platforms, CRM systems, analytics tools, and marketing tools. We are not responsible for the privacy practices, content, security, or policies of third-party websites or platforms.
8. Data Sharing And Disclosure
We do not sell personal information. We may share information only where necessary for business operations, service delivery, legal compliance, or protection of rights.
- Service providers: trusted vendors and partners who help us provide hosting, analytics, marketing, payment processing, communication, automation, support, and platform services.
- Client-authorized integrations: third-party systems connected at the request of a hotel or hospitality business, such as OTA platforms, Google Hotel Center, payment gateways, WhatsApp tools, PMS/POS systems, CRM tools, and marketing platforms.
- Legal and compliance purposes: regulators, authorities, courts, advisors, or other parties where disclosure is required by law or necessary to protect our legal rights, users, business, or systems.
- Business transfers: information may be transferred if Think Hat Business Solutions or 360 Hotel Solutions is involved in a merger, acquisition, restructuring, financing, asset sale, or similar business transaction.
9. Data Retention
We retain personal information for as long as necessary to provide services, maintain records, comply with legal and tax obligations, resolve disputes, enforce agreements, and support legitimate business needs. Retention periods may vary depending on the type of information, the service used, and legal requirements.
10. User Rights And Choices
Depending on applicable law, you may request access to, correction of, update of, or deletion of your personal information. You may also request that we limit certain processing activities or opt out of certain marketing communications.
To exercise these rights, contact us at hello@360hotel.in. We may need to verify your identity before processing certain requests.
11. Children's Privacy
360 Hotel Solutions is intended for hospitality businesses and adult decision makers. We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us and we will take appropriate steps.
12. Updates To This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, or business operations. The updated version will be posted on this page with the revised "Last Updated" date.
13. Contact Us
If you have questions, concerns, or requests about this Privacy Policy or how your personal information is handled, contact us using the details below.